Quality Building Services
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Privacy Policy

Last updated: September 2026

Quality Building Services (Midlands) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://www.qualitybuildingservicesltd.com, make enquiries, or use our services.

1. Who We Are

Quality Building Services (Midlands) Ltd
Address: [insert trading/registered office address], Upper Landywood, Staffordshire
Company number: [insert Companies House number]
Email: [email protected]
Phone: 07976 640454

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We collect personal information when you:

  • Submit an enquiry or quote request via our website contact form
  • Contact us by phone or email
  • Browse our website (via our analytics tools — see Section 5)
  • Book or receive building, extension, or conversion work from us

The data we may collect includes:

  • Name
  • Address or postcode
  • Email address
  • Phone number
  • Details of your project or enquiry, including any plans, drawings, photos, or descriptions you provide
  • Technical data (browser type, IP address, device type, pages visited, etc.)
  • Where relevant to a job, project records such as site photographs, quotes, variations, invoices, and correspondence

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries or quote requests
  • To prepare and send quotations, contracts, or invoices
  • To plan, schedule, and carry out building work at your property
  • To keep records of work carried out for your future reference and ours
  • To send appointment reminders or follow-up communications (where you have consented)
  • To improve our website through usage analytics

We will never sell your personal data to third parties, and we will not use it for any purpose other than those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases under the UK GDPR:

  • Contractual necessity: To provide a quote or deliver the building services you have requested.
  • Consent: When you opt in to receive marketing or follow-up communications.
  • Legitimate interest: For business administration and to improve the user experience of our website.
  • Legal obligation: Where we are required to retain data for accounting, tax, insurance, or compliance purposes.

5. Website Analytics

We use two analytics tools to collect information about how visitors use our website — for example, which pages are visited, how long is spent on each, and general visitor numbers.

Koko Analytics

We use Koko Analytics, a self-hosted, privacy-friendly analytics plugin.

  • Koko Analytics does not use cookies and does not collect or store personally identifiable information.
  • All analytics data is stored on our own website's server, not shared with third parties, and is used solely to help us understand and improve website performance.

Google Analytics

We also use Google Analytics, a web analytics service provided by Google LLC.

  • Google Analytics uses cookies to collect anonymised information about how visitors use our website, including pages visited, time spent on the site, and general location and device information.
  • This data is processed by Google and may be transferred to and processed in the United States. Google LLC is certified under the UK–US Data Bridge.
  • You can read Google's Privacy Policy at: https://policies.google.com/privacy
  • You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

Where an analytics tool sets cookies, this is covered in Section 10 below.

6. Contact and Quote Forms

Our website contact form collects your name, phone number, email address, and details of your project so that we can respond to your enquiry and provide a quote. This information is sent to us and stored securely; it is not shared with third parties except as set out in Section 8.

Cloudflare Turnstile

We use Cloudflare Turnstile, an invisible security service provided by Cloudflare, Inc., to protect our website from automated abuse and spam without interrupting your experience.

  • Turnstile runs silently in the background and does not display a visible challenge or CAPTCHA.
  • It analyses browser signals to determine whether a visitor is human. No personal data is knowingly collected in this process.
  • Cloudflare acts as our data processor for the purposes of this service.

In accordance with Cloudflare's requirements for using invisible mode, we reference the Cloudflare Turnstile Privacy Addendum, which details how data is handled as part of this service. You can read it at: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/

7. How We Store and Protect Your Data

We take the security of your personal data seriously. Your information is protected using:

  • Encrypted storage and transmission (HTTPS/SSL)
  • Password-protected devices and systems
  • Restricted access — only those who need your data to carry out their role can access it

Your data is retained only for as long as is necessary for the purpose it was collected, or as required by law (for example, financial records must be retained for six years under HMRC rules). Once data is no longer required, it is securely deleted.

8. Sharing Your Data

We do not sell your personal data. We may share it only with trusted third parties where it is necessary to deliver our services, including:

  • IT and hosting providers: For the operation and security of our website
  • Email and communication platforms: To send quotes, confirmations, or follow-up communications
  • Subcontractors, suppliers, and specialist trades: Where a project requires specialist work or materials we do not provide ourselves (for example, electricians, plumbers, or structural engineers), we may share the minimum information necessary to complete that work
  • Building control and professional advisers: Where necessary to obtain approvals, inspections, or certification for your project
  • Directory and review platforms: If you choose to leave a review through a platform such as BookaBuilderUK, that platform will handle your data under its own privacy policy

All third parties with whom we share data are bound by data protection obligations in accordance with UK law. We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.

9. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right of access: To request a copy of the personal data we hold about you
  • Right to rectification: To request that we correct inaccurate or incomplete data
  • Right to erasure: To request that we delete your personal data ("right to be forgotten")
  • Right to restrict processing: To request that we limit how we use your data
  • Right to object: To object to processing based on legitimate interests
  • Right to data portability: To receive your data in a portable format
  • Right to withdraw consent: At any time, where processing is based on your consent

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within one calendar month.

10. Cookies

Our website may use a small number of cookies. The cookies we may set include:

  • Essential cookies: Required for the website to function correctly (e.g., form security tokens). These cannot be disabled.
  • Koko Analytics: Cookie-free — no cookies are set by this platform.
  • Google Analytics: Sets cookies to distinguish visitors and track usage patterns across visits. You can manage or block these through your browser settings, or by using the opt-out tool linked in Section 5.

You can manage or disable non-essential cookies at any time through our cookie notice or through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites (for example, BookaBuilderUK or other review platforms). This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies before submitting any personal data.

12. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance at [email protected] and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator:

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal data, we will take steps to notify you — for example, by displaying a notice on our website.

Quality Building Services (Midlands) Ltd | Upper Landywood, Staffordshire | [email protected] | 07976 640454